Troubleshooting
Use this page when something in the extension is not working as expected.
Where
The extension runs in Chrome. Most issues are resolved from the side panel or the options page (open via the account menu → 설정).
How
Saves don't appear in the web app
- Check you are signed in: open the side panel (Ctrl+Shift+S). If a sign-in screen appears, your session expired — sign in again.
- Check the target workspace: click the workspace icon at the top of the side panel rail and confirm the correct workspace is selected.
- If a save is still pending, it remains visible in the extension — click it to retry.
The floating bar doesn't appear
- The bar is hidden on pages that block extension UI: browser internal pages (
chrome://URLs), the Chrome Web Store, OAuth login pages, and payment popups. Use the side panel or the extension icon to save from those pages. - The bar is hidden when you are signed out — sign in from the side panel first.
- A button may be turned off: open the options page → 플로팅 바 설정 (Floating bar settings) and check that the buttons you need are enabled.
Signed out repeatedly
- Open the side panel account menu (profile icon at the bottom of the rail) → 로그아웃, then sign in again.
- If the problem persists, check your browser's privacy settings: if cookies or site data are cleared on exit, add Collec as an exception so the session survives browser restarts.
Nothing else works
Remove and reinstall the extension — your data lives in your workspace, so nothing is lost. If the problem continues, contact us from the web app and include the URL of the page where it happened.
Limits
- The extension requires Chrome. Other Chromium-based browsers may work but are not officially supported.